Objectives and requirements

-Cross-location information network

-Central data filing as the basis for optimum customer care

-Meet customers’ needs better

-Make all business

-relevant data available at the press of a button

-Data synchronisation with a power trading system

-Smooth involvement of the field staff

-Approach customers and leads through various channels (telephone, fax, e-mail, letter)

Uses and benefits

-Information can be accessed and changed decentrally from every workstation

-The electronic file contains detailed customer information and projects

-Telephony integration allows calls to be made directly from the system

-Analytical CRM allows to create lists and offers fast

-All in all, an efficient working method, resulting in optimized customer service

-High level of acceptance

-Efficient working method

-Close contact with customers

Conclusion

Stephan Klokow, Head of IT at DONG Energy Markets GmbH:

"The system ensures and efficient working method day in day out, and close contact to out customers. It has been worth it for us to rely on a professional customer management system."

 

For more info about this case, please download the brochure HERE